Sell, Consign, & Trade
Your Jewelry

It is very simple. Contact us through the form above, email us at Evaluations@shsilver.com or call us at 650-966-7616. We will discuss your needs and either set up an appointment with you or give you direction on what you will need to send us in order to get the ball rolling.

Your items are absolutely safe while they are in our possession. Once your package enters our office it is opened under video and documented in detail. All items are insured while in our possession.

Existing appraisals, laboratory reports or paperwork of any kind are helpful to the evaluation, but are not necessary. You do not need to obtain an appraisal before showing us your items.

It doesn’t matter if you have elected to bring your items to the office in person or send them to us, the process is the same:

• • We will inspect each item for hallmarks, stamps or other identification
  • Metals will be tested
  • Diamonds and Gemstones will be analyzed
  • Any paperwork will be evaluated
  • Any research we need to do will be completed
  • We will contact you after the evaluation is complete
  • We issue immediate payment by check or wire transfer.

Our experienced GIA Graduate Gemologists and watch experts evaluate all items, utilizing advanced tools and laboratory equipment. We also consult with our network of professional resources, which extends to watch experts and specialists all over the world.

We evaluate items based on many factors, such as age, style, condition, materials, size, designer and provenance. We use our experience and expertise to find the hidden value in your pieces, which may be overlooked by less experienced buyers. We also evaluate jewelry with the goal of restoring it for our retail store. These approaches yield you the highest value, as we are able to understand the full value of your piece, and cut out the middle man as a direct-to-consumer retail business.

The process is simple and transparent. We guide you through the evaluation process so you understand how your items are evaluated, and the scope of your decision to sell. We evaluate all items in front of you, while you wait, whenever possible. We encourage you to ask questions during the evaluation. Our philosophy is to be welcoming and straightforward. You do not have to worry about encountering a surly or dismissive attitude with our friendly, professional team.

Most evaluations take about 30 minutes, in our office. Items sent by post are usually evaluated within 24 – 48 hours of arrival. We will advise you if more time is required to evaluate unique items or large collections.

Any information you have is always helpful. Lab reports, previous appraisals, original receipts, paperwork and packaging are all helpful, but not always necessary. We recommend providing anything you can, as it only can help add value to your items.  

Yes, after we evaluate your items, we will make you an offer for items we are able to purchase and explain all of your options.

You are never under any obligation to sell. If you have sent your jewelry to us, we will return it to you at no cost.  

Yes, the entire process is confidential. We take your privacy seriously and conduct all transactions with complete discretion.  

You have the option of being paid by check or wire transfer.  

Payment is immediate once an offer is accepted, and the sale documents are signed. In our office, we write you a check before you leave. In other cases, we overnight a check via FedEx or issue wire payments.

Yes, we purchase broken or scrap jewelry. We will purchase precious metals in any form.

We are interested in seeing any of the precious items you want to sell. Jewelry, watches, color gemstones, diamonds, scrap and broken jewelry, coins, fine sterling silver flatware and hollowware, etc.

If you have any question all you need to do is contact us and we will be able to tell you right away.

We are eager to help you with any type of valuables, from small, single items, to collections of any size and type. Our business is welcoming and non-exclusionary. We want you to feel comfortable showing us anything you think may have value, big or small.

We have been in business for 40 years and have a vast amount of experience buying jewelry from the public. We are very sensitive to this being a new experience for you and we are here to help guide you through the process. Our reviews speak for themselves: customers enjoy their experience with us, and the services we provide.

Additionally, we have top ratings with organizations within our industry as well as our community. We are members of the Better Business Bureau, the American Gem Trade Association (AGTA), the Gemological Institute of America (GIA), the Jewelers Board of Trade, Jewelers of America, Women's Jewelry Association, the Silicon Valley Organization, Menlo Park Chamber of Commerce and the Silicon Valley Block Chain Society and many others.

We encourage all of your questions and are happy to give you additional references and resources.

We recommend appointments so we can ensure one of our buyers will be available to help you immediately during your visit.  

We are able to consult with you both in person and remotely. Please call 650-966-7616 or email Evaluations@shsilver.com to schedule a time to talk.

No, we purchase jewelry, watches and precious items from people all over the world.  

We are able to work remotely with you or in some cases arrange to travel to you. Each circumstance is unique, and we do not see distance as an obstacle to assisting you.  

Yes, we offer strong trade-in values toward jewelry and watch purchases. What better thing to do with old, unused items than to turn them into something new you will love? It is the best value you can receive when selling jewelry, and we have many clients who take advantage of this service. Please contact us today to begin a conversation about how we may assist you with a trade.